Bicycle Claims Expert

Purpose:

Riders At Work forms part of the Two Three Bird Group of Companies. Two Three Bird is a leading provider of comprehensive bicycle insurance solutions in Australia and New Zealand, the United Kingdom, and the United States. As part of our commitment to supporting the cycling community, we seek enthusiastic individuals to join our dynamic team.

‍

The RAW team's specialty is getting cyclists back on their bikes as quickly as possible after an unfortunate event happens. We have assembled our claims handling team from ex-pro cyclists, bicycle mechanics and bicycle store managers. Trained in insurance, our team has the technical knowledge to assess claims accurately and cost-effectively resulting in quicker claims turnaround for our insurance partners. If you love cycling, know (or want to learn about) insurance, and want to be part of a dynamic team with a go-getter attitude, then this is the ideal opportunity for you.

Main activities:

In your role as a RAW claims expert you will be responsible for driving the end-to-end claims process where we facilitate information gathering, reviewing and validating the claim, formulating an assessment, and then facilitating the repair or replacement process.

Key Responsibilities:

• Oversee the end-to-end claims process, managing submissions, inquiries, and validations, with a focus on speed and accuracy.
• Provide empathetic and assured support to customers, guiding them through the claims process until resolution.
• Identify and address potential fraudulent claims following established policies and procedures.
• Communicate effectively with internal and external stakeholders, including customers, suppliers, assessors, and repairers.
• Resolve complaints and disputes within agreed-upon timeframes.
• Process claims following policy guidelines, company procedures, and industry regulations.
• Maintain accurate records in electronic claim files.
• Ensure technically sound assessments are made, and decisions are communicated effectively to all parties involved.
• Manage personal productivity to meet daily workload requirements.

Who would thrive in this role:

• A cyclist with a strong understanding of bicycle mechanics and technicalities is well suited for this position.
• An individual with experience in the cycling industry. Having some background in insurance or a 3-year degree will be advantageous.
• If working for an International Company, learning about Bicycle and Cyclist Insurance and engaging with like-minded cyclists appeals to you.

Working hours:

Monday to Friday.

8 am to 5 pm.

Remuneration & Benefits:

• Competitive monthly salary depending on experience.
• Working with the best-known insurance partners in South Africa.
• Generous annual leave entitlement of 21 days, plus an additional day of Birthday Leave.
• Discount on salvaged bicycles, exclusive to our team members.
• Opportunity for international exposure, opening doors to diverse experiences and growth opportunities.

‍