Position Overview:

Our speciality is getting our fellow cyclists back on the saddle after an unfortunate event. We provide an end-to-end service where we facilitate the whole process from contacting the client to gathering information/evidence, reviewing and validating the evidence, quoting the correct replacement/s, and then facilitating the replacement process.

Key Responsibilities:

• Manage the end-to-end claims process from lodgment to claim finalisation.
• Day-to-day management of claim lodgments, customer inquiries and validating reported insurance claims.
• Answer incoming calls and provide customers with empathy, certainty, guidance and support from lodgment to final resolution of claim situations and inquiries.
• Provide accurate updates to customers and clear instructions of the next steps of what we will do and what we need the customer to do.
• Identify potential fraudulent claims and follow agreed policies and procedures.
• Effective communication with internal and external customers.
• Ensure that customers and suppliers/service providers, including assessors and repairers, are contacted in a prompt, courteous and knowledgeable manner.
• Resolve complaints and disputes from clients, suppliers or service providers within agreed service levels.
• Ensure all incoming emails and tasks are actioned within defined service levels.
• Authorise claim payments within the approved delegated authority of the position.
• Ensure that claims are processed in accordance with policy guidelines, company procedures, approved suppliers and industry laws and guidelines.
• Effective and accurate notes on electronic claim files.
• Ensure claims decisions are technically sound and communicated appropriately to all customers and stakeholders.
• Manage individual productivity, to ensure that all work is completed daily including telephone calls, tasks and claims.

Qualifications and Skills:

• If you are a cyclist and have good technical bicycle knowledge you may have what it takes for this role.
• If you have knowledge of the cycling industry, some insurance experience, or have completed a 3-year degree, you may be the one we’re looking for.
• If working for an international company, learning about bicycle and cyclist insurance and engaging with like-minded cycling addicts appeals to you, please get in touch.

Reports to: 

Claims Team Lead

Remuneration & Benefits:

• Competitive monthly salary depending on experience.
• Generous annual leave entitlement of 21 days, plus an additional day of Birthday Leave.
• Discount on salvaged bicycles, exclusive to our team members.
• Opportunity for international exposure, opening doors to diverse experiences and growth opportunities.