Sales Team Lead

Purpose:

We are looking for an energetic and motivating Sales Team Lead to join our specialist cyclist insurance solutions company.  If you have experience leading a team and want to be part of growing a new office in an exciting niche industry servicing the US market, we want to hear from you.

Reports to: 

Head of Sales & Customer Services

Working Hours (Mon-Fri): 

No Daylight savings (6 November - 11 March 2023 / subject to change)

• Early shift: 3pm-12am
• Late shift: 5pm-2am

Daylight savings (12 March 2023 - 5 November 2023 / subject to change)

• Early shift: 2pm-11pm
• Late shift: 4pm-1am

Remuneration & Benefits:

• Competitive monthly base salary;
• Monthly shift allowance;
• Commission earnings based on team performance;
• International exposure.

In this role you will be responsible for:

Sales Support - Providing the team with ongoing support and solutions to on-floor issues. 

Focus areas include:

• Addressing system problems immediately by ensuring the customer’s needs has been addressed and raising the issues with the relevant operations and technical teams
• On-floor support to agents ensuring any questions by customers are answered accurately and within the relevant policy wording scope
• With assistance from the leadership team, record and resolve all customer complaints according to the complaints process
• Work with the client services training team to continuously update phone and email scripts to ensure relevancy, and continuous improvement   
• Ensure the team deliver the required sales and lead conversion results 

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Sales Reporting - Accurate reporting that covers all the relevant sales metrics. 

Reporting metrics include but are not limited to:

• Daily and Weekly Lead, Sales, and Agent performance
• Quality Assurance & Sales Validation 
• Weekly and Monthly performance reports (internal & external)
• Client Services target reconciliation and commission reports  

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Client Services Processes & Projects - Work with the  leadership team to improve sales. 

Support the leadership and training teams with:

• Monitor agent performance and conversion rates to proactively raise any drop in standards or performance
• Monitor discount codes to ensure agents stay within the allowed discount range
• Support the operations team with any special projects, for example, audits or process changes
• Take the lead on issues or improvement areas raised by the agents, ensuring tickets are logged and progressed by the various teams
• Put measures in place to ensure good governance and best practice for example sales funnel management, sales team workflow, compliance considerations and data control.

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Sales Team Leadership

Work with the leadership and training team to boost sales team morale, and find innovative and fun ways to improve agent skills, and reward performance.

• Monitor leave schedules to ensure leave days are managed appropriately, and agents are well-rested without compromising service standards.
• Incentives are planned and signed off by the leadership team.
• Work closely with the training team to address development areas and improve the skillsets of the client services team.

Ideal candidates will:

• Be active and enjoy a fast-paced environment where they can think on their feet;
• Enjoy engaging with team members and peers and building relationships with clients;
• Be a team player and motivator;
• Love learning, chasing targets, and problem-solving;
• Have good bicycle knowledge and are interested in the technical aspects of cycling.
  

This is a great opportunity for individuals who:

• Have at least two years’ experience leading a team;
• Have at least 5 years’ post qualification experience in a commercial environment;
• Have a qualification (or experience) relating to management, finances, marketing or sales;
• Insurance and / or contact center experience will be preferred.

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